• COLLABORATION IS EVERYTHING.

    Empower your Enterprise through addressing the speed of change and the demand for knowledge sharing solutions..

    Fortune 1000 companies have the resources to support internal knowledge management related projects. That does not mean that small and mid size companies do not have some of the same problems. Generally all companies, to some level struggle, with multiple data repositories, lack of centralize search, non integrated legacy applications and multiple versions of the truth. Often times when companies look back to perform a post mortem on a project they realize that they did not learn from past implementations.

    To continuously improve our customer’s ability to efficiently capture, share and learn faster in order to increase profitability and improve customer service.

    Mission Statement

    To continuously improve our customer’s ability to efficiently capture, share and learn faster in order to increase profitability and improve customer service.

    Vision Statement

    iKM’s vision is to be the most respected and well known knowledge management firm in the world.

    Background

    Today’s business success factors are different from 20 years ago. Enterprises increasingly compete on speed of adaptation in response to opportunities & threats. Without established processes and technology for capturing and transferring information, important knowledge gained through sweat and frustration goes to waste.

    Why iKM was created

    iKM was created in order to give companies an affordable resource to help address the problems within their organization related to knowledge management. We work with you to develop a phased strategy that will help your company reduce the number of repeated mistakes. We give you the tools to compete with the larger competitors by providing a level of service that enables your employees to respond faster.

    The iKM Advantage

    As a leader in knowledge management, iKM has the experience to identify what knowledge needs to be retained and determine potential value and/or impact of knowledge loss. iKM focuses on a solution that creates balance of structure and flexibility with the technology to support your efforts.

    iKM consultants take a more strategic perspective to understanding your enterprise and discovering how to improve processes, customer management as well as promoting employee learning. We also identify how knowledge can be better used in particular units or functions, thus helping the enterprise as a whole. Your iKM consultant has the experience to work cross-functionally to help your organization become better at what it already does today.

    We have the experience and resources necessary for successful planning, project management, implementation, training, KM consulting and support.


  • Solutions

    iKM Services

    Technology deployments involve a critical mix of the right focus and scope, resources, training and support. IKM helps you configure, implement, enhance and extend your solution for rapid results that impact the top and bottom lines. We have the experience and resources necessary for successful planning, project management, implementation, training, KM consulting and support. IKM offers the following expertise in order to deliver the right information to the right person at the right time.

    Knowledge Management Training

    Learn today’s common practices and understand the impact to company, customer. Discovery how other companies are leveraging KM and what applications provide the most value with the least cost. Learn how to measure the value of KM including ROI analysis. Understand how to approach enterprise search, metadata and taxonomies as it relates to tacit and explicit knowledge. Recognize how to create a knowledge sharing corporate culture, community-building and more fulfilling work/life experience.

    Enterprise Search

    Users waste valuable time looking through multiple repositories to find the right information. By implementing an enterprise search engine, users will be able to search multiple locations at the same time and filter results with rich metadata. Time searching individual repositories will be eliminated and solutions to problems will be solved faster.

    Business intelligence (BI)

    Provides decision makers with sophisticated data analysis tools that can be used to analyze the business in order to make informed decisions. Data formally organized on different excel spreadsheets that were constantly merged by multiple individuals, will be replaced with a BI solution where all users access the same data real-time. The solution will reduce headcount and improve data accuracy.

    Web 2.0 Solutions

    Implement corporate Wikis, Blogs, Social bookmarking, RSS, tagging, mash-ups, virtual worlds, podcasts, IM, people finders, etc. Web 2.0 technologies will boost efficiency in creating and finding information and improve; knowledge sharing, access to experts and influencers, speed and accuracy of decision-making and time-to-market new innovations. By creating a Microsoft SharePoint wiki specialists community, users that are unaware of important email exchanges can now search for related lessons learned. Unstructured information is organized and easy to find. Users access the community rather than picking up the phone or using email. Time to fix issues will be reduced and customer satisfaction improved.

    Change Management

    Helping employees move through the transition applying methods to sustain change, including measurement systems, rewards and reinforcement. Understand how to set up local expert programs essential to creating accountability and the proliferation of new applications and knowledge. Increase user adoption and more effectively manage existing technology investments. Ensure the ROI from your project is achieved through speedy project adoption.

    Content Management

    Improve storing, controlling and publishing industry-specific documentation such as news articles, operators' manuals, technical manuals, sales guides and marketing brochures through the use of metadata, taxonomies, workflow and search. Prior to a implementation, employees will use the same information repositories but access each individually. The implemented SharePoint solution allows users to create a home page similar to “MyYahoo” with links to relevant content. By creating a central content management solution, it will help to ensure compliance to internal processes, boost efficiency in creating and finding information, monitor and track the review and approval of changes and improve speed and accuracy of decision making.

    Portals

    Centralize access to all your applications from a single interface. Benefits include; improving decision making by pushing relevant information, increase work productivity by sharing best practices, reducing clicks / pages, reducing errors and improving data accuracy by creating one instance of the truth. Overall, more effectively leverage corporate knowledge and expertise.

    Project Management

    Implement a Project Management Office (PMO) in order to organize projects, leverage constricted resources, measure business value, improve project success, reduce cost and share best practices.

    Supply Chain Management

    Improve warranty recovery and reduce inventory costs by capturing the right information quickly.

    Learning Management System

    Enhance delivering, tracking and managing training and education material over the Internet with online collaboration. Prior to implementation of a learning management system, employee training is usually tracked on a spreadsheet. The LMS online training will eliminate the resources required to manage the data manually and improve the accuracy of training records.

    Product Lifecycle Management

    Organize CAD drawings and associated content. Collaborate with suppliers real-time on new designs, inventory and shipping information. Improve decision making and compliance.

    Extranet and Offline Solutions

    Reduce help desk cost by providing secure access to relevant information online and offline. Access to troubleshoot knowledge offline will enable users to solve problems without having to leave the job site to connect to the network.

    Connectivity

    Provide users secure virtual access to information without data transfer in order to access best practices from the world wide web.


  • Resources

    KMWorld

    A print publication and KM resource site with a technology vendor orientation. Offers articles, daily news, website reviews, discussion forums, and buyers' guide.

    KM Research Center

    Part of CIO Magazine's site. Includes articles, event calendar, resource listings, forums, and CIO Radio interviews with KM thought leaders.

    ITtoolbox Portal for Knowledge Management

    New KM portal offers content, community, and services for KM professionals. Includes forums for discussion, a searchable solutions directory, job postings, and daily news.

    The Knowledge Management Advantage

    Comprehensive KM resource site that includes KM overview, bibliography, links, articles, news, events, and quotes. Also provides a section dedicated to communities of practice. The repository of articles is excellent.

    Findings by Harris Interactive and Tacit Knowledge Systems

    67% believe there are colleagues who can help them do their job better

    9% say they have difficulty locating the right people

    Only 25% frequently go outside their department to seek or share knowledge

    38% don’t get asked for their help and information


  • Why KM?

    Findings by Center for Media Research 2005 Survey 30% of information workers’ time is spent searching for information at a cost of $18K each year per employee in lost productivity Collectively the time spent gathering and looking for information translates to an estimated 5.4 billion lost hours per year for US corporations.

    Why Consider Knowledge Management Now?

    What are the company traits that have the most direct correlation on higher profits and share price? A company’s ability to quickly respond to market changes distinguishes the leaders from stragglers. Regardless of the industry, speed to respond has become the key differentiating factor to success. Knowledge management is the enabler to creating, applying, understanding and ultimately sharing the required knowledge quickly.

    Knowledge management can also be used as a mechanism for cost avoidance. By implementing productivity enhancements associated with knowledge management solutions at the time that business is slow, corporations can reduce hiring headcount when business improves.

    Here are some other benefits you can expect to achieve.
    Based on our experience, the following comprise a list of other
    possible benefits:

    • • Solve problems faster by leveraging worldwide knowledge
    • • Soften the impact of employee turnover
    • • Capture and share best practices
    • • Improve speed of adaptation in response to opportunities & threats
    • • Develop ability to withstand disasters with minimal disruption
    • • Effectively leverage an organizations expertise & relationships
    • • Reduce searching through irrelevant results which can kill negatively impact
         corporate productivity
    • • Remove inconsistency between business units
    • • Eliminate manual and e-mail driven processes which can reduce productivity
    • • Use access controls in order to protect IP and reduce information overload
    • • Decrease real usability issues that cause user frustration
    • • Increase content quality by eliminating duplicate,
         outdated and/or irrelevant material
    • • Improve internal communication effectiveness
    • • Eliminate inefficient communication tools and habits
    • • Improve access to experts and influencers

    Customer Excuses (Addressing the common excuses upfront is why our projects are successful)

    • • I don’t have enough time
    • • I don’t know what to share or teach
    • • I don’t want to transfer knowledge
    • • I don’t know what the new person needs to know
    • • We don’t get rewarded for knowledge transfer and there are no penalties
         for not doing it
    • • I don’t know how to transfer knowledge or even whereto begin
    • • My organizational culture does not support knowledge sharing

    iKM will help overcome the obstacles your company is currently experiencing by empowering your Enterprise with KM applications that works.


  • Our Approach

    Our approach to knowledge management is not unique but has proven to be very successful. We focus on understanding the problem and the impact to the business, followed by the people and finally the technology. Our strong leadership skills and passion contribute to winning early support and keeps everyone engaged until the actual value from a project can be recognized by the users. Let us help you create an open, enterprise-wide environment where people and systems across the business can work together and leverage each others knowledge.

    Michael Ezeir
    iKM, LLC

    Danville, CA 94526
    Telephone: +1 510 566 6100
    E-mail: michael.ezeir@ikmweb.com

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